Superb quality and amazing customer service.
Purchasing my first saber was quite the daunting task when I first took the initiative to do my research and settle on Ultimateworks. While the reviews for the Pachstore said they were amazing and had amazing customer service as well, I decided to buy directly from Ultimateworks, since I currently live in South Korea, and figured the shipping wouldn't be an issue. Throughout the whole process, I was amazed by the level of support I got from Gavin. Customs is very fickle in South Korea, especially when it comes to English names. Gavin was patient and worked with me every step of the way, to make sure my lightsaber arrived as quickly as possible. He also was kind in answering my questions and making sure I had made the right purchase as well. The proffie board will be a learning experience for me, but I'm looking forward to the challenge. The hilt itself is beautifully crafted, with obvious consideration going into the accuracy of the saber itself. Ultimateworks is the way to go for lightsaber purchases...not only for the interchangeable chassis, (which shows their consideration of their customers), but the customer service that gave me, a new saber enthusiast, peace of mind when selecting a new saber to purchase.